Contact Center Platform – UBC
SipPulse's UBC Unified Business Communication platform is a Contact Center and business communication solution in constant evolution, standing out as a sophisticated option available on the market. SipPulse is at the forefront of communication 3.0, going beyond the conventional. By incorporating artificial intelligence resources, we provide not just interactions, but experiences enriched with context, increasing the efficiency of communications. We are paving the way to the future of business communication, where technology becomes a fundamental ally to boost productivity and the quality of interactions.
Contact Center Target Markets
The software targets the markets below and customized products have been created for each segment. Segments have different forms of licensing and unique features.
Telephone operators that intend to offer CCaaS – Contact Center as a Service
Telephone operators that intend to offer UCaaS – Unified Communications as a Service
Active and inbound call center service provider companies
Large companies looking to automate their inbound or sales operations
Ways to apply the Contact Center
Understand the benefits of this solution:
- Implementation of large SAC call centers
- Integrated advanced telephony features
- Revenue generation through the provision of Unified Communication as a Service services
- Multi-company Active and Receptive Call Center, specially developed for service providers
- Use the services in your Browser in an uncomplicated way
- High performance with load balancing
- Resilience and redundancy
- Open architecture with available APIs
- Integration with Google and Microsoft directories
- Cost reduction through automation of service flows using AI
Contact Center screenshots
Important Contact Center Features
User-friendly graphical interface for administration
Android and IOS clients available
Multi-company, also known as multi-tenant
Real-time control dashboards
Multi-server Service Queue in Cluster
Answer calls and more in your browser with WebRTC
Speak through the integrated chat with your internal user base
Manage your contacts by creating and sharing them with others
Creation, Management and Control of Breaks
Creation, Management and Control of Work Schedule
Use tabs in your calls to facilitate contextualization
Have the information at your fingertips with different reports
Aneel and Anatel standard reports, among others
Enhanced security against SQL Injection, Anti-Fraud, DOS
SIP protocol over UDP, TCP, TLS and WSS
PUSH notification for mobile clients
Next-generation CODECs like OPUS and AMR for mobile
restful integration APIs
BLF and trading desk support
Automated service with URA Low Code / No Code
Text to Speech and Speech Recognition feature
depositions
Who trusts us
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