Frequently Asked Questions

No. SipPulse is a telecom software development company. Our solutions include SoftSwitch, SBC, Contact Center and other software products. We do not offer SIP trunks, minutes, DIDs or resale services. If you need SIP trunks, we recommend contacting an Anatel-licensed telecom operator.

SipPulse's SoftSwitch is a call switching and routing platform — it is software, not a minutes service. To resell minutes, you need an Anatel license (STFC or SCM) and agreements with carriers for interconnection. The SoftSwitch can be the technical platform that enables your operation, but the license and commercial agreements are your responsibility.

SipPulse serves medium and large operators. For SoftSwitch and SBC, we recommend a minimum of 100 simultaneous calls. For Contact Center, starting from 50 agent positions. For smaller volumes, there are more suitable open-source and SaaS solutions. Contact us to evaluate your specific scenario.

Yes, we serve telecom operators and contact centers in Brazil with adequate operation volume. Our products support multiple languages and regulations. Technical support is offered in Portuguese, Spanish and English.

SipPulse is a Brazilian telecom software development company, founded in 2002 in Florianópolis, SC. We offer a complete product suite including SoftSwitch, SBC, Contact Center, IVR, BSS, Analytics, Call Classifier and Virtual PBX.

Our products serve three main segments: (1) Telecom operators licensed by Anatel (STFC, SCM, SMP); (2) Contact centers and telemarketing companies; (3) Large enterprises and government with customer service operations.

We offer both models. Our products can be installed on the client's infrastructure (on-premise) or in SipPulse-managed cloud. The licensing model varies: on-premise offers a perpetual license with annual support, while cloud operates with a monthly subscription.

Yes, all SipPulse products are designed to work together natively. SoftSwitch integrates with SBC, BSS and Analytics. Contact Center integrates with IVR and Classifier. All products have REST APIs for integration with external systems like CRM, ERP and BI platforms.

Yes, SipPulse's SoftSwitch supports the STIR/SHAKEN framework for call authentication. Configuration requires an operator digital certificate and SBC with TLS enabled. We have a complete configuration guide on our blog.

The SoftSwitch supports up to 100,000+ simultaneous calls. The SBC up to 50,000+ sessions. The Contact Center up to 10,000+ agents. Scalability depends on hardware and high availability configuration (active-active with failover).

We offer specialized technical support through our Atlassian portal, with SLAs defined by contract. Clients with an active support contract have access to 24/7 assistance for critical incidents, software updates and technical consulting.

Yes, SipPulse's BSS automatically generates the DETRAF (Traffic and Service Provision Declaration Document), in compliance with Anatel requirements. The process includes CDR mediation, tariff calculation and file generation in the required format.