Nós, da SIPPulse, temos uma grande preocupação com a privacidade de nossos clientes e usuários do nosso site.
Nós coletamos e utilizamos alguns dados pessoais que pertencem àqueles que utilizam nosso site. Ao fazê-lo, agimos na qualidade de controlador desses dados e estamos sujeitos às disposições da Lei Federal n. 13.709/2018 (Lei Geral de Proteção de Dados Pessoais – LGPD).
Nós cuidamos da proteção de seus dados pessoais e, por isso, disponibilizamos esta política de privacidade, que contém informações importantes sobre:
- Who should use our website
- What data we collect and what we do with it;
- Your rights in relation to your personal data; It is
- How to contact us.
1. Data we collect and reasons for collection
Our website collects and uses some personal data from our users, in accordance with the provisions of this section.1.1 Personal data expressly provided by the user
We collect the following personal data that our users expressly provide to us when using our website:- Necessary data for technical and commercial contact such as address, telephone number
- Billing data such as business address and telephone number
- Detailed record of calls and services
- Recordings
- Transcript of recordings
- Correct customer billing
- Assessment of service performance and accuracy
- User interest in finding out more information about new services or products
- To be made available to the client as recordings
2. Personal data obtained in other ways
We collect the following personal data from our users:- Through Google Analytics, data related to the following parameters may be collected:
- Geolocation (City and Country of access)
- Website navigation data (pages visited on the V.Office website, whether you are a new user or a recurring user, the most visited pages, etc.)
- Data about the device model used for access (computer, cell phone, tablet)
- Data about the browser and operating system used for access, as well as browser language information
- Demographic data: age range, and gender (male or female) of the user
- Interest data by subject, based on user navigation on this or other websites
- Information about the channels that precede access to the website (social, referral, email, paid media, organic and others)
- During the entire website navigation.
- This data is collected for the following purposes:
- Website performance reports to be used to improve content or navigability aspects
3. Sensitive data
No sensitive data will be collected from our users, understanding those defined in arts. 11 et seq. of the Personal Data Protection Law. Thus, there will be no collection of data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person.4. Cookies
Cookies são pequenos arquivos de texto baixados automaticamente em seu dispositivo quando você acessa e navega por um site. Eles servem, basicamente, para que seja possível identificar dispositivos, atividades e preferências de usuários. Os cookies não permitem que qualquer arquivo ou informação sejam extraídos do disco rígido do usuário, não sendo possível, ainda, que, por meio deles, se tenha acesso a informações pessoais que não tenham partido do usuário ou da forma como utiliza os recursos do site.- Website cookies: Website cookies are those sent to the user and administrator's computer or device exclusively by the website. The information collected through these cookies is used to improve and personalize the user experience, and some cookies may, for example, be used to remember user preferences and choices, as well as to offer personalized content.
- Third-party cookies: Some of our partners may set cookies on the devices of users who access our website. These cookies, in general, aim to enable our partners to offer their content and services to the user who accesses our website in a personalized way, by obtaining navigation data extracted from their interaction with the website. The user can obtain more information about third-party cookies and the way in which data obtained from them is treated, in addition to having access to a description of the cookies used and their characteristics, by accessing the following link:
- Google Analytics https://policies.google.com/privacy?hl=pt-BR
- Calendly (para agendamento de reuniões) https://calendly.com/pt/pages/privacy
- Cookie management: The user may oppose the registration of cookies by the website, simply by deactivating this option in their own browser. More information on how to do this in some of the main browsers used today can be accessed from the following links:
- Internet Explorer: https://support.microsoft.com/pt-br/help/17442/windows-internet-explorer-delete-manage-cookies
- Safari: https://support.apple.com/pt-br/guide/safari/sfri11471/mac
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=pt-BR&hlrm=pt
- Mozila Firefox: https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-que-os-sites-usam
- Opera: https://www.opera.com/help/tutorials/security/privacy/
5. Collection of data not expressly provided for
Occasionally, other types of data not expressly provided for in this Privacy Policy may be collected, provided that they are provided with the user's consent, or that collection is permitted based on another legal basis provided for by law. In any case, data collection and resulting processing activities will be communicated to website users.6. Sharing of personal data with third parties
We do not share your personal data with third parties. Despite this, it is possible that we do so to comply with some legal or regulatory determination, or even to comply with an order issued by a public authority. This especially impacts recordings or transcriptions.7. How long will your personal data be stored
Personal data collected by the website is stored and used for a period of time that corresponds to what is necessary to achieve the purposes listed in this document and that takes into account the rights of its holders, the rights of the website controller and the applicable legal or regulatory provisions. Once the storage periods for personal data have expired, they are removed from our databases or anonymized, except in cases where there is the possibility or need for storage due to legal or regulatory provision.8. Legal bases for processing personal data
Uma base legal para o tratamento de dados pessoais nada mais é que um fundamento jurídico, previsto em lei, que o justifica. Assim, cada operação de tratamento de dados pessoais precisa ter uma base legal a ela correspondente. Nós tratamos os dados pessoais de nossos usuários nas seguintes hipóteses:- with the consent of the holder of personal data
- for compliance with a legal or regulatory obligation by the controller
- when necessary to meet the legitimate interests of the controller or a third party
8.1 Consent
Determinadas operações de tratamento de dados pessoais realizadas em nosso site dependerão da prévia concordância do usuário, que deverá manifestá-la de forma livre, informada e inequívoca. O usuário poderá revogar seu consentimento a qualquer momento, sendo que, não havendo hipótese legal que permita ou que demande o armazenamento dos dados, os dados fornecidos mediante consentimento serão excluídos. Além disso, se desejar, o usuário poderá não concordar com alguma operação de tratamento de dados pessoais baseada no consentimento. Nestes casos, porém, é possível que não possa utilizar alguma funcionalidade do site que dependa daquela operação. As consequências da falta de consentimento para uma atividade específica são informadas previamente ao tratamento.8.2 Compliance with legal or regulatory obligations by the controller
Some personal data processing operations, especially data storage, will be carried out so that we can comply with obligations set out in law or other regulatory provisions applicable to our activities.8.3. Legitimate interest
For certain personal data processing operations, we rely exclusively on our legitimate interest. To find out more about in which cases, specifically, we rely on this legal basis, or to obtain more information about the tests we carry out to make sure we can use it, please contact our Personal Data Protection Officer at one of the channels informed in this Privacy Policy, in the “How to contact us” section.9. User rights
The website user has the following rights, granted by the Personal Data Protection Law:- confirmation of the existence of treatment;
- access to data;
- correction of incomplete, inaccurate or outdated data;
- anonymization, blocking or deletion of unnecessary, excessive or
- data portability to another service or product provider, through
- deletion of personal data processed with the holder's consent, except in cases provided for by law;
- information from public and private entities with which the controller shared data;
- information about the possibility of not providing consent and the consequences of refusal;
- revocation of consent.
9.1 How the holder can exercise their rights
To ensure that the user who intends to exercise their rights is, in fact, the holder of the personal data subject to the request, we may request documents or other information that can assist in their correct identification, in order to protect our rights and the rights of third parties. This will only be done, however, if absolutely necessary, and the applicant will receive all related information.10. Security measures when processing personal data
We employ technical and organizational measures capable of protecting personal data from unauthorized access and situations of destruction, loss, loss or alteration of that data. The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would generate for the user's rights and freedoms, and the standards currently used in the market by companies similar to ours. Among the security measures adopted by us, we highlight the following:- We use a security certificate for website navigation.
- Even if you do everything you can to avoid security incidents, it is possible that a problem may occur caused exclusively by a third party – such as in the case of attacks by hackers or crackers, or even in the case of the user's sole fault, which This occurs, for example, when he himself transfers his data to a third party. Therefore, although we are, in general, responsible for the personal data we process, we are exempt from responsibility if an exceptional situation such as these occurs, over which we have no control.
- In any case, if any type of security incident occurs that could create significant risk or damage for any of our users, we will inform those affected and the National Data Protection Authority about what happened, in accordance with the provisions of the General Protection Law. of Data.
EN 
PT_BR