What is STFC authorization and how to obtain it in Brazil?
Introduction In the Brazilian telecommunications regulatory landscape, the Switched Fixed Telephone Service (STFC) represents one of the fundamental pillars of the country's communication infrastructure. For companies
Stir & Shaken Setup Guide
Introduction to Stir & Shaken Stir Shaken is a set of protocols that aims to authenticate the identity of the originator of a call, ensuring that
NIVA – The Future of Customer Service is Calling
Ever wish programming a voice agent was as easy as ordering your favorite coffee? Meet NIVA—Neural Intelligent Virtual Assistant. Here’s how
What is Stir and Shaken?
STIR/SHAKEN is a revolutionary technology designed to combat caller ID spoofing, a common trick used by scammers. Simply put, STIR (Secure Telephone
What is a softswitch and what is it for?
Softswitch definition A softswitch is a type of telephone switch in telecommunications networks that operates on a software basis, rather than using
What are the benefits of implementing an URA?
Transform your Customer Service by Implementing an IVR In a world where efficiency in customer service has become more important than ever,
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