Call Classifier
The CPA Call Classifier – Call Progress Analysis is the intelligent solution that revolutionizes the operation of your call center. It maximizes efficiency and minimizes time wasted on unproductive calls. Using Machine Learning and Artificial Intelligence, the system is capable of identifying unproductive calls, often before they are even answered. Our accuracy is 99.9% of calls. Furthermore, the classifier runs in containers allowing elastic loads and greater efficiency in the use of hardware. This way, our product allows your team to focus on real customer interactions. It is worth highlighting the classifier's graphical management interface, unique on the market.
Call Classifier Target Markets
Since the government issued the precautionary measure against abusive calls to regulate the Contact Center market, the call classifier has become essential. He is able to detect before care most PO boxes. Without an efficient call classifier, it is not possible to run a telemarketing or billing operation efficiently without running the risk of heavy fines. Together with Analytics, we help companies control short and abusive calls.
Service Centers and Call Centers
Telemarketing, customer support, sales, billing and other companies.
Financial Services Companies
They can use call classifiers to optimize customer service, detect fraudulent calls.
Financial Services Companies
Telecommunications service providers can use call classifiers to complete calls efficiently and improve service quality.
Understand the benefits of this solution:
- It is able to detect voice mail before answering
- Reduction of short calls, reducing the risk of fines
- Excellent cost/benefit ratio due to elasticity
- Automatic balancing of containers
- Ability to accommodate variable loads by allocating more or fewer containers
- Allows you to monitor the operation through your dashboard
- Allows you to act quickly in case of gateway failure
- Classification with Artificial Intelligence with 99.9% accuracy
Call classifier screenshots
Important Features
Classification using machine learning and AI
Call Classification in Early Media
Configurable detection codes
Microservices Architecture
Load balancing and elasticity
Real-time dashboard of operations
Operation in SIP Proxy and B2BUA Mode
SIP/UDP and SIP/TCP protocols
Topology Hiding
IP authentication
depositions
Who trusts us
EN 
PT_BR