Predictive Dialer
SipPulse Predictive Call Dialer is an advanced solution designed to optimize and automate calling processes, increasing the efficiency of telemarketing, customer support and business communications operations. It checks the current status of service queues and generates dials statistically with the aim of maximizing spoken time and minimizing the number of abandoned calls.
Generate detailed reports on call performance, including response rate, average call duration, and conversions.
Easily connect to Customer Relationship Management (CRM) systems to access relevant customer information during calls.
Set specific times to automatically place calls, ensuring compliance with regulations and policies.
The dialer has native integration with our Contact Center Platform – UBC and URA, facilitating call delivery.
Predictive Dialer Target Market
According to Industry Research The predictive dialer market is expected to reach $17B by 2028. The target market for a predictive dialer is diverse and can serve a wide range of industries and companies that rely on call center operations or voice communications.
Service Centers and Call Centers
Telemarketing, customer support, sales, billing and other companies.
Financial Services Companies
They may use dialers for their billing activities and customer communication.
Telecom service providers
Telecommunications service providers can use dialers to complete calls efficiently.
Understand the benefits of a predictive dialer
- Automatically initiate calls to a pre-defined list of contacts
- Use an API to feed the list of calls to be dialed
- Reduction in the operation idle rate
- Automatic dial rate adjustment mechanism to meet specific needs
- Contact Block List
Screenshots
Important Features
Integration with service queue
Integration with URA
Real-time dashboard
SIP Protocol
Integration with call classifier for maximum efficiency
depositions
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