SipPulse has a complete line of Call Center systems. For active Call Centers we have a call classifier and predictive dialer. On the receptive side we have a complete system with IVR, ACD, agent control and management. Finally, in the management area, we have SoftSwitch capable of routing, recording and pricing thousands of calls per second.
We help reduce telephone costs
We optimize productivity
We make management easier
We work with the entire scope of OSS (operational support systems) and the billing part of BSS (commercial support systems) in fixed telephony.
Technology that allows connection between different operator networks. Uses the SIP-I language. Dramatically reduces interconnection costs
The termination performs the same function as the interconnection, but it can identify whether the call was answered by a mailbox - and if this is the case, it hangs up, without returning it to the PA (answering position).
Uses the SIP language.
Products that allow public calling with a conversion gateway. They make it possible to join a Zoom or Teams call, for example, via the public telephone network. Allows you to adjust the caller ID to the operation.
It has a cognitive automatic response unit with AI, Automatic call distribution, Service Queue, Agent Control. Supports WebRTC for distributed Call Centers.
More than 100 APIs available for integration with ERP and CRM systems.
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