NIVA, SipPulse's URA

SipPulse's URA (audible response unit), called NIVA, represents a significant evolution. Using a block architecture plus extensive use of artificial intelligence. This innovative virtual assistant employs end-to-end artificial intelligence to answer calls, offering an interactive and intuitive experience to users. This combination harmonizes the speed and simplicity of the heuristic with the depth and sophistication of cognitive processing. All of this in a simple-to-use platform that requires no coding on the user's part.

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How it works?

The integration of URA with APIs and Artificial Intelligence allows a significant number of calls to be answered automatically. This reduces dependence on human agents. The use of block-based programming, access to APIs and webhooks, and integration with popular tools like Zapier, N8N, SMS and WhatsApp. Some of our customers are experiencing a reduction in human interaction by more than 60%. Visual programming is freeing them from expensive custom development.

Target Markets

The Visual IVR is multi-company, making it very adaptable to service providers, which is why its main markets are:

Contact Center Companies

Telephone companies and virtual PBX

Banks and Utilities

Ways to apply IVR

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Understand the benefits of this solution:

  • Agility through ease in building IVRs
  • Allows the resale of services as it is Multi-company 
  • Reducing the number of agents by holding calls
  • Automatic call handling with access to company APIs
  • Integration with company systems through restful APIs
  • Integration with other platforms through Zapier and Integromat
  • User-friendly graphical interface reduces total operating cost
  • Open architecture with available APIs
  • Avoids duplication of channels through transfer

Screenshots

URAGeral
URA-Relatorios
URA-Dashboard

Important Features

SIP protocol support on UDP/TCP and TLS transports

Support for TDM networks through gateway (not included)

High-quality neural text-to-speech generation

Speech recognition in Brazilian Portuguese with high assertiveness

Cache in text-to-speech generation reducing license consumption

State-of-the-art user-friendly graphical interface

Access to all SIP and environment variables

High call capacity per server and load balancing for more complex loads

Open API architecture

Call handover through transfer (REFER or REDIRECT)

24/7 Support

Integração da URA com APIs

Integration with APIs

The Visual IVR Allows Integration with any Restful API

Acesso a variáveis na URA Visual

Variables and conditional jumps

Use any environment, channel, or other node variables

URA Multitenant

Multi-Tenant

The Multitenant IVR allows the provision of services to third parties

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Who trusts us

Unifique offers, in addition to internet link and data center services, digital fixed telephony. It is essential to have a reliable system backstage, so that we can replicate information compliance to our end client. Another highlight, which is of great value to us, refers to the prompt service when requested. Unifique's essence is the immediate resolution of situations, and SIPPulse guarantees us this support effectively
Fabiano Busnardo CEO
Unifique proporcional
GOSAT AVGO Tech is a consolidated company in the telephone market not only for providing a quality service, but mainly for bringing innovative and uncomplicated solutions to the Telecom market. SipPulse is an essential partner due to the stability and reliability of the platform, assertive billing and qualified service so that we can continue to grow together and innovate." MICHEL WEINBERG – General Manager
Michael WeinbergGeneral manager
Gosat

Learn more about our IVR solution

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